General

How can I place an order?

You can order directly through our website or by messaging us on Whatsapp or Instagram.We accept a range of payment methods and aim to make your shopping experience seamless and secure.

Do you offer custom or personalized orders?

At the moment, we focus on our curated collection. However, we’re always open to suggestions and would love to hear what you’re looking for. Feel free to reach out via whatsapp!

How do I care for my Silk & Saffron products?

Each product comes with specific care instructions to ensure longevity. For most items, we recommend spot cleaning or gentle handwashing to maintain fabric quality and detailing. Avoid direct sunlight to preserve colors and patterns.

What materials do you use for your cushion covers and table decor?

We carefully select high-quality materials for each product to ensure durability, comfort, and style. Our cushion covers are made with premium fabrics and intricate detailing, while our table decor items feature elegant finishes and durable materials suited for everyday use.

How long does delivery take, and do you ship internationally?

We aim to deliver orders within 3-5 business days after dispatch within Ireland. Currently, we’re focused on Irish orders but are working on expanding our reach. Stay tuned for updates on international shipping!

Care Instructions

Cushion Covers

Q: How should I clean my Silk & Saffron cushion cover?

A: For best results:

  • Spot clean with a gentle cloth and mild soap
  • Hand wash in cold water when necessary
  • Air dry flat
  • Avoid machine washing or tumble drying
  • Iron on low heat if needed

Q: How often should I clean my cushion cover?

A: We recommend:

  • Regular fluffing and rotating
  • Spot cleaning as needed
  • Deep cleaning every 3-6 months depending on use

Table Runners

Q: What's the best way to maintain my table runner?

A: To preserve your table runner's beauty:

• Spot clean spills immediately

• Hand wash in cold water

• Air dry flat

• Iron on medium heat if needed

• Store rolled rather than folded

Q: Can I machine wash my table runner?

A: While hand washing is preferred, if machine washing:

• Use gentle cycle

• Cold water only

• Place in mesh bag

• Use mild detergent

Candles

Q: How do I get the most out of my luxury soy candle?

A: For optimal burning:

• First burn: allow wax to melt across entire surface (2-3 hours)

• Trim wick to 6mm before each use

• Keep away from drafts

• Maximum burn time: 4 hours

Q: How should I store my candle?

A: To maintain fragrance:

• Keep in cool, dry place

• Avoid direct sunlight

• Cover when not in use

• Store away from heat sources

Styling Suggestions

Cushion Styling Guide

Q: How can I style my Silk & Saffron cushions?

A: Create a designer look by:

• Mixing 2-3 different patterns while keeping one common color

• Following the odd-number rule (arrange in groups of 3 or 5)

• Varying sizes: large (back), medium (middle), small (front)

• Incorporating seasonal touches with our themed collections

Table Decor Arrangement

Q: How do I create an elegant table setting?

A: Follow these steps:

• Center your table runner

• Layer with complementary placemats

• Add height variation with candles

• Include seasonal elements from our collections

• Balance colors using our suggested palettes

Shipping, Delivery & Returns

Q: What are your shipping times and costs?

A: We offer:

• Free shipping on orders over €100

• Standard delivery within Ireland: 3-5 business days after dispatch

• International shipping: Available (contact for rates)

• Rush delivery available for special occasions (contact us on whatsapp)

Q: Do you ship internationally?

A: Yes, we're expanding our international shipping services. Please contact us at info.silkandsaffron@gmail.com for specific shipping rates to your location.

Q: What is your return policy?

A: We offer:

• 14-day return policy

• Items must be unused and in original packaging

• Contact info.silkandsaffron@gmail.com to initiate a return

• Free returns for faulty items

Q: Can I exchange my item for a different design?

A: Yes, exchanges are possible within 14 days of purchase, subject to availability. Contact us to arrange an exchange.

Ordering & Payment

Q: How can I place an order?

A: You can order through:

• Our website

• Our Instagram shop

• Direct message on social media

• Email at info.silkandsaffron@gmail.com

• Whatsapp us on +353874433607

Q: What payment methods do you accept?

A: We accept various payment methods for your convenience. Contact us for specific payment options.

Product Information

Q: Are your products handcrafted?

A: Yes, we work with skilled Indian artisans to create unique, handcrafted pieces that bring authentic artisanal quality to your home.

Q: Do you offer custom orders?

A: For custom orders or specific requirements, please contact us at info.silkandsaffron@gmail.com or WhatsApp +353874433607.

Q: When do you release new collections?

A: We release seasonal collections throughout the year:

• Spring/St. Patrick's Day Collection

• Mother's Day Collection

• Summer Collection

• Autumn Collection

• Christmas Collection

• Valentine's Collection

Q: How do you ensure sustainable and ethical production?

A: We:

• Work directly with artisans

• Support fair trade practices

• Use quality, sustainable materials where possible

• Ensure ethical working conditions

Q: How can I stay updated about new collections?

A: Follow us on:

• Instagram silk&saffron

Q: What materials do you use in your products?

A: We carefully select quality materials for each product category. For specific product materials, please check individual product descriptions.

About Silk & Saffron

Q: What makes Silk & Saffron unique?

A: We are a Dublin-based home decor brand that:

• Offers modern chic, semi-premium home decor

• Partners with skilled Indian artisans

• Creates unique, authentic designs

Q: What is your brand philosophy?

A: We believe in:

• Bringing authentic artisanal luxury into modern homes

• Supporting traditional craftsmanship

• Creating timeless pieces that tell a story

• Making premium home decor accessible

Q: Do you offer interior styling advice?

A: Yes! We provide:

• Styling tips through our blog

• Personal recommendations via email

• Seasonal styling guides

• Design consultation for larger orders

Markets & Events

Q: Where can I find Silk & Saffron in person?

A: We regularly participate in:

• RDS craft markets

• Seasonal craft fairs

• Pop-up events around Dublin

Follow our social media for upcoming event announcements!

Q: Do you offer special prices at markets?

A: We occasionally offer market-exclusive deals and promotions. Visit us at our next event to discover our special offers!